Help & support
Support
We're here to help. Most questions are answered below — for anything else, email us directly.
Response time
We aim to reply within 2 business days.
Time zones may extend this for some weekend and holiday windows.
In-app feedback
Use the feedback button on any AI response to flag an issue with that specific answer — it includes context that helps us reproduce the problem.
Security issues
Email contact@ginlix.ai with reproduction steps. Do not post details publicly.
Frequently asked
How do I get started with LangAlpha?
Sign up at langalpha.ai and ask the agent any research question. The Flash mode is best for fast factual questions; the Sandbox (PTC) mode runs Python code for charts and deeper analysis.
What does it cost?
LangAlpha has free and paid plans. See the Plans page for current pricing and credit allowances. Free users can also bring their own API key (BYOK) for upstream model providers.
Why did the agent return an inaccurate answer?
AI outputs can be incorrect or out of date. Always verify the cited sources before acting on a response, and use the feedback button on any message to flag an issue. If you keep seeing the same problem, email us with the conversation link.
Is LangAlpha financial advice?
No. LangAlpha is a research tool, not a registered investment adviser. Outputs are for informational and research purposes only and are not financial, legal, tax, or investment advice.
How do I delete my data or my account?
You can delete individual conversations and workspaces from inside the app. To delete your entire account and associated data, email contact@ginlix.ai from the address on file. We process deletion requests within a reasonable timeframe.
How do I use LangAlpha in Slack?
Install LangAlpha for Slack from the Slack integration page, then mention @LangAlpha in any channel or DM the bot directly. See the integration page for the full feature list and slash commands.
How do I use LangAlpha in iMessage?
Open Integrations, choose iMessage, and enter your phone number. We'll show you a short code to text us — sending that one message is what connects your account. From then on you can just text the agent like a person.
We cannot text you first. Apple's iMessage rules prohibit unsolicited outreach, so the conversation has to start from your phone. That first message is also what makes later updates — finished research, scheduled briefs — allowed to reach you.
I think I found a security issue.
Please email contact@ginlix.ai with details. Do not post security issues in public channels.
Still stuck? Email contact@ginlix.ai and we'll get back to you.